Elmo's Got the Moves

Group discounts are available toward select seats for groups of 10 or more. Email groupsales@asmrichmond.com for more information or call 804-592-3401.

We reserve the right to refuse to sell to any customer considered to be a ticket broker, third-party vendor, or scalper.

Group Sales Pricing

This show is approximately 60 minutes, not including a 20-minute intermission.

For your convenience and safety, bags that are no larger than 12” x 8” x 6", diaper bags, and medical bags (subject to search upon entry) are permitted inside the venue.

Backpacks, boxes, and laptop bags or briefcases do not apply and will not be permitted into the venue.

Any guests who require ADA or medical accommodations may contact the venue’s administrative office for assistance in advance of your visit.

All children need a ticket to enter the Altria Theater, regardless of age.

Please note all print-at-home and/or mobile-delivery tickets for this performance are on delayed delivery and will be available 7 days prior to the performance date. These tickets will be sent to the email attached to your order from Etix.com.

Sennheiser Mobile Connect is an application allowing you to utilize your phone as an assisted listening device. This will allow you to plug in headphones, or utilize your existing hear aids depending on their capability to hear the audio of the show in a much more personal way.

 

Utilizing MobileConnect: 

 

Step 1: Connect to Wifi 

 

Network: MobileConnect

Password: dechearing

 

Step 2: Download App 

 

For Android Devices:

- Open Google Play Store: Locate and tap on the Google Play Store icon on your Android device. 

- Search for the app: Tap on the search bar at the top and enter "Sennheiser Mobile Connect."

- Download the app: Find Sennheiser Mobile Connect in the search results and tap "Install." Accept any permissions if prompted. 

- Open the app: Once installed, you can open it directly from the Play Store or find it in your app drawer. 

- Choose “Carpenter Theater” and enjoy the show!

 

For iPhone Devices:

- Open the App Store: Locate and tap on the App Store icon on your iPhone.

- Search for the App: Tap on the search tab at the bottom of the screen and type "Sennheiser Mobile Connect" in the search bar.

- Download the App: Once you find the app in the search results, tap the "Get" button (or the cloud icon if you’ve downloaded it before). You may need to enter your Apple ID password or use Face ID/Touch ID to confirm.

- Open the App: After downloading, tap "Open" to launch Sennheiser Mobile Connect.

- Choose “Carpenter Theater” and enjoy the show!

Kulture City sensory bags containing special KCVIP badges, fidget toys, noise canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Concierge desk located in the Dominion Energy Center Box Office Lobby.