Ticket Info

The Dominion Energy Center Box Office is located on the first floor adjacent to Carpenter Theatre along 6th Street. The Office provides ticket sales for all ticketed events within the center including Carpenter Theatre, Libby S. Gottwald Playhouse and Rhythm Hall.

Also for sale here are event tickets for the Altria Theater, located at 6. North Laurel Street. Our helpful and friendly ticketing service representatives are happy to assist you with your ticket purchases and answer any questions you may have about shows and events, parking and dining in downtown Richmond.


(804) 592-3400


  • 10:00 AM – 2:00 PM, Monday-Friday through Labor Day, then 10:00 AM – 5:00 PM, Monday-Friday

  • On show days for the Carpenter Theatre, the box office opens 3-4 hours prior to ticketed performances. For events in Rhythm Hall and Libby S. Gottwald Playhouse, the satellite box office at the Grace Street Entrance opens 2 hours prior, but is unreachable by phone.

To purchase tickets by phone from Etix, our ticketing partner, please call (800) 514-3849 (ETIX).

Box Office


  • Dominion Energy Center Box Office,
    600 East Grace Street
  • Located on 6thStreett, between Grace St and Broad St


  • 10:00 AM – 2:00 PM, Monday-Friday
  • Complimentary 30 minute parking in front of the Box Office on 6th Street
  • Open 3-4 hours prior to ticketed performances at Carpenter Theatre or 2 hours before ticketed performances at Rhythm Hall or Libby S. Gottwald Playhouse

Group Sales

Group prices are available for many performances. Visit our Group Sales section for more information, give us a call at (804) 592-3401, or send us an email at [email protected].

Will Call Pickup

Will Call tickets may be picked up anytime in advance of the performance at the Box Office during regular business hours. The exeption is if the order was placed through Groupon, in which case tickets are only available two hours before the performance. Purchaser must present a picture ID when picking up tickets.

Print-at-Home Tickets

When purchasing through the Internet you may choose the Print-At-Home option. Tickets will be delivered via email a few days prior to the performance. A printed copy must be presented to the ticket taker upon entering the theater.

Accessibility Arrangements

Dominion Energy Center is fully accessible to patrons with physical disabilities. RPAA is dedicated to providing a comfortable and enjoyable theater experience for persons with special needs:

  • Wheelchair accessible seating is available throughout all seating levels allowing for a choice in view and ticket prices. Tickets can be purchased via phone or in person at the Box Office.
  • Devices for the hearing impaired are available at the Carpenter Theatre Concierge desk.
  • Signed-interpreted and audio described services are offered for many productions. This service must be requested at least 2 weeks prior to the show date.

Third Party Ticket Purchases

Buy your tickets only from the official sources to ensure that your tickets are valid and the charges are not inflated. If you choose to purchase through a third party broker:

  • You will typically pay much more than the face value of the ticket.
  • Your tickets cannot be replaced if lost or stolen.
  • We cannot guarantee that your tickets are valid and cannot guarantee admittance.
  • We reserve the right to revoke tickets sold by a broker or unauthorized third party. Revoked tickets are not valid for admission and are non-refundable.

To guarantee you are purchasing tickets from a legitimate and official source:

  • Go to dominionenergycenter.com or etix.com
  • Call us at (804) 592-3400 or (800) 514-3849 (ETIX).
  • Visit the Dominion Energy Center Box Office, 600 East Grace Street