Ticket Info

The Dominion Energy Center Box Office is located on the first floor adjacent to Carpenter Theatre along 6th Street. The Office provides ticket sales for all ticketed events within the center including Carpenter Theatre, Libby S. Gottwald Playhouse and Rhythm Hall.

Also for sale here are event tickets for the Altria Theater, located at 6. North Laurel Street. Our helpful and friendly ticketing service representatives are happy to assist you with your ticket purchases and answer any questions you may have about shows and events, parking and dining in downtown Richmond.



This Year, Give The Gift Of Theater! 

Give the gift of theater this year with our new gift cards! We are now offering brand new gift cards to help make your holiday shopping fast and easy. Stop by our box office or visit our online store to purchase a gift card valid for use at Dominion Energy Center and Altria Theater for the arts lover in your life! 

After purchase, please check to see if your confirmation went into the spam folder, the subject line and email address from where to expect the gift certificate will be:

Subject: Altria Theater / Dominion Energy Center E-Cert

From Email Address: Altria Theater / Dominion Energy Center <[email protected]>

Finally, To redeem the gift certificate toward ticket purchases, please come in person or call the box office at 804-592-3384

Online Gift Card Shop


(804) 592-3400


  • ***EFFECTIVE JULY 16, 2018*** The Dominion Energy Center box office no longer operates on a daily basis and will only open on event days and for on-sales.

  • On weekday event days, the Dominion Energy Center box office will open at 10 a.m. and remain open until after the beginning of the show.

  • On weekend event days, the Dominion Energy Center box offices will open 3-4 hours prior to ticketet performances at Carpenter Theatre and will open 2 hours prior to performances at Libby S. Gottwald Playhouse and Rhythm Hall.

  • For on-sales, the Dominion Energy Center box office will be open 10 a.m.-2 p.m.

  • Tickets can still be purchased at the Altria Theater box office Monday through Friday from 10 a.m.-5 p.m., by phone at (800) 514-3849 and online at etix.com. 

To purchase tickets by phone from Etix, our ticketing partner, please call (800) 514-3849 (ETIX).

Box Office


  • Mailing address:
    Dominion Energy Center Box Office,
    600 East Grace Street
  • Physical location: on 6th Street, between Grace St and Broad St


Effective January 1, 2021, the Dominion Energy Center box office will open 2 hours prior to showtime until further notice.


The Dominion Energy Center Box Office takes the following payments:

  • Credit Card (Visa, MasterCard, American Express, Discover)
  • Gift Card

Unfortunately, in accordance with pandemic best practices defined by health experts, we are no longer taking checks or cash payments. 

Group Sales

Group prices are available for many performances. Visit our Group Sales section for more information, give us a call at (804) 592-3401, or send us an email at [email protected].

Will Call Pickup

Will Call tickets may be picked up anytime in advance of the performance at the Box Office during regular business hours. The exeption is if the order was placed through Groupon, in which case tickets are only available two hours before the performance. Purchaser must present a picture ID when picking up tickets. Will Call tickets purchased online or by phone through etix may also be picked up at Altria Theater. 

Print-at-Home Tickets

When purchasing through the Internet you may choose the Print-At-Home option. Tickets will be delivered via email a few days prior to the performance. A printed copy must be presented to the ticket taker upon entering the theater.

Accessibility Arrangements

Dominion Energy Center is fully accessible to patrons with physical disabilities. RPAA is dedicated to providing a comfortable and enjoyable theater experience for persons with special needs:

  • Wheelchair accessible seating is available throughout all seating levels allowing for a choice in view and ticket prices. Tickets can be purchased via phone or in person at the Box Office.
  • Devices for the hearing impaired are available at the Carpenter Theatre Concierge desk.
  • Signed-interpreted and audio described services are offered for many productions. This service must be requested at least 2 weeks prior to the show date.

Third Party Ticket Purchases

Buy your tickets only from the official sources to ensure that your tickets are valid and the charges are not inflated. If you choose to purchase through a third party broker:

  • You will typically pay much more than the face value of the ticket.
  • Your tickets cannot be replaced if lost or stolen.
  • We cannot guarantee that your tickets are valid and cannot guarantee admittance.
  • We reserve the right to revoke tickets sold by a broker or unauthorized third party. Revoked tickets are not valid for admission and are non-refundable.

To guarantee you are purchasing tickets from a legitimate and official source:

  • Go to dominionenergycenter.com or etix.com
  • Call us at (804) 592-3400 or (800) 514-3849 (ETIX).
  • Visit the Dominion Energy Center Box Office, 600 East Grace Street