Accessibility

Entrances to all of our venues are handicapped accessible. The Carpenter Theatre entrance is at the corner of 6th Street and Grace Street, and the entrance to Libby S. Gottwald Playhouse and Rhythm Hall is on Grace Street between 6th and 7th Streets.

There are accessible parking spaces available in a lot located on Grace Street across from the main entrance and a deck on the corner of 6th and Franklin Streets, which is one block away from the venue as well.

Dominion Energy Center features infrared assistive listening systems. Due to the line-of-sight nature of the Infrared systems, they will only function inside the theater. Patrons may obtain ALS devices from the concierge desk; a valid driver’s license or photo ID will be requested as a deposit for the equipment. Assisted listening devices are only available for Dominion Energy Center events taking place in Carpenter Theatre. 

We offer two types of receivers, and stock enough of each type to meet ADA requirements according to the percentage of audience capacity. The receivers we distribute most often are the stethoset variety, which includes integrated earbud-style transducers, and are worn like a stethoscope. We also offer pendant or necklace receivers, which come on their own lanyard and feature a 3.5mm (1/8") connector, which is the standard headphone connection found on smartphones, iPods, ADA ATM cash machines, etc.

We can provide these pendant receivers with inductive a neckloop, which allow compatibility with T-Coil hearing aids. These receivers are also compatible with cochlear implants featuring 3.5mm Direct Audio Input, personal headphones, or any other device which has a 3.5mm audio input.

Dominion Energy Center has two (2) public elevator, located across from Ground Floor Restrooms in the main lobby. These elevators provide access to all levels and are staffed by an attendant for all public performances.

Find where your seat is at our venue!

Meet Your Seat

Visit the Mamava Pod via patron Elevator on Level 3 South which offers nursing mothers a private, comfortable pod space to breastfeed or pump during performances and events.

Accessible seating is available by request at the Dominion Energy Center Box Office on 6th Street, by phone at 804-592-3400, and online at Etix.com by filling out a special request form for Accessible Tickets on each performance sales page. Please indicate when buying tickets if you require handicapped accessible seating. Accessible seating is available during presale (if applicable) and when tickets go on sale to the public.

Because seating for persons with disabilities is limited, only three additional tickets are allowed for an attendant within the same section. If other tickets are needed, they will be placed as close as possible to the disabled section.

Accessible Restrooms are located in the Main Lobby across from patron Elevators. These restrooms include a private stall with grab bars. Accessible sinks are located within the restroom. Any of the Dominion Energy Center staff can direct any patrons to these facilities.

Kulture City sensory bags containing special KCVIP badges, fidget toys, noise canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Concierge desk located in the Dominion Energy Center Box Office Lobby.

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Trained service animals are permitted to assist guests inside the Dominion Energy Center. If special accommodations are required for your service animal, please notify us at the time of ticket purchase or by calling (804) 592-3384. Guests bringing in service animals may not take up additional seats unless a ticket has been purchased for the adjacent seat but may request accessible seating. All other animals are prohibited.

ASL interpreters are available by contacting the Box Office (804) 592-3368 at least 3 weeks prior to the event for which the services are needed. Interpreter expenses are the responsibility of the show or the promoter.

Individuals who contact Dominion Energy Center regarding the purchase of tickets for wheelchair accessible and/or companion seats for reasons relating to a disability will be informed of all available such seating that has not been sold at that time and will be given first preference for such tickets. Individuals can also purchase ADA seats online at Etix.com.

Tickets for wheelchair accessible and/or companion seating will not be sold to any person, except a person requesting such seats for reasons relating to a disability, until all other seats in that ticket category have been sold.